- After you've login to your admin area, proceed to your Customer Helpdesk module or click 'Admin' > 'Installation' if your Customer Helpdesk is yet to install.
- Click on 'Manage Ticket > Add Ticket' to insert customer posted issues into your database. First, select the 'Ticket Type' either 'Standard', 'Archived' or 'Flagged'. Then, select ticket Status either 'New', 'Open' or 'Close'.
- Enter your customer's Name, and Email address. Select a 'Department' name accordingly and select ticket's 'Priority' either 'Low', 'Medium', 'High' or 'Urgent'.
- Some tickets posted are specifically related to particular products. If your business is dealing with a wide range of products and services, list out all of them in 'Manage Support Product' section. Then, select a 'Product' in which the issue is related to.
- Enter a 'Order No' if any. Also, you can attach files to your ticket for your references. Tick checkbox of 'Email Ticket Info To Customer' to send a copy for customer. Click on 'Add' button to save tickets info and attachment.
(Note: 'Department', 'Priority', 'Product', and 'Order No' fields are optional. You can uncheck the options at the 'Form Field Setting' section to hide the fields from being displayed).
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