Give admin a better understanding on how to add tickets into the database, manage tickets according to departments, assign agents to manage tickets, enter a wide series of products and services, preference settings, and others. Browse to the respective topic at the menu section to view screenshots, step by step tutorials, and tips.
Walkthrough
Manage Ticket
Add new issues regarding to products and services, sales, and others to the database. Retrieve tickets through searching to update and reply to customer tickets easily. Click on 'Admin' > 'Installation' if the Customer Helpdesk has yet to install.
Department
Allocate tickets to different departments: customer service, sales, technical support and create multiple agents to manage their own tickets.
Field
Enter a series of products or services to provide a wide range of supports to your customer. There are several 'Form Fields' which you can select from and these fields are optional depending on your business requirements.
Preference Settings
Define how many records to be displayed in a List Ticket page, select preferable date format, enter a complete URL of the domain to display Customer Helpdesk, enable Auto Email Piping for downloading, and saving all the email replies to your message history, preset emails, and others.
This is an example of the Customer Helpdesk after integration. Customers can easily post questions or inquiries to the support team through front-end. Also, they can look for frequently asked questions with answers through searching using keywords, browse to the specific categories to view FAQs.
