Give admin a better understanding on how to create frequently asked questions, manage various FAQ in specific categories, view questions or inquiries posted by users, preference settings, and others. Browse to the respective topic at the menu section to view screenshots, step by step tutorials, and tips.
Walkthrough
Manage Category
Create different categories to manage various FAQs in an organized manner. Click on 'Admin' > 'Installation' if the FAQ Support has yet to install.
Add & List FAQ
Create frequently ask questions with answers and locate them into multiple categories at once. Select the date when FAQ is added and last updated date, create answers in Rich Text format or redirect link to specific URL. View a list of FAQs in 'List FAQ' and perform search using keywords.
User Questions
All questions or inquiries posted by users through the front-end will be housed in the back-end system. Admin can edit user's info and inquiries, add them into FAQ knowledgebase, and update inquiries status from 'New' to 'Close' or 'Pending'.
Preference Settings
Define how many records to be displayed in the 'List FAQ' page and personalize other display properties, enter a complete URL of your domain to display the FAQ Support, enable rating, select preferable date format, select FAQ display style, preset emails, and others.
This is an example of the FAQ Support after integration. Users can look for frequently asked questions with answers through searching using keywords, browse to the specific categories to view FAQs, or use 'Jump to Category'. Users can also post questions or inquiries to the support team through front-end.
